Activity: 02.05 - Resolve And Recover Incident
The purpose of this activity is to implement the solution/ workaround for the incident. It also indicates carrying out recovery activities to ensure restoration of the service is complete.
DescriptionWork Breakdown StructureRolesWork Product Usage
Workflow

Activity detail diagram: 02.05 - Resolve And Recover Incident Incident Resolver Implement And Test Resolution Complete Recovery Actions Incident Resolver Incident Manager Implement And Test Resolution Complete Recovery Actions Incident Manager Incident Resolution Report Implement And Test Resolution Recovery Report User Confirmation Note Complete Recovery Actions Incident Resolution Report Implement And Test Resolution Recovery Report User Confirmation Note Complete Recovery Actions
Work Breakdown